Huan is reporting my pet was last seen a long time ago/No Signal
Make sure your pet is nearby when troubleshooting.
To ensure the signal from your pet reaches your phone for testing purposes, make sure you are in close proximity to your pets' tag. This will make it much easier to determine if the tag is working properly.
On iPhone: Fix Location Permissions
Huan can not work without location permissions, and will display a prominent warning if location permissions are disabled:
In order to make sure Huan can detect tags in the background, tap on the red warning icon, and set location access to 'Always':
Your iPhone will display pop-up dialogs from time to time, reminding you that Huan is using your location in the background. Make sure to keep the same level of location authorization, otherwise your Huan app will not be able to monitor your tags!
On iPhone and Android: Make sure Bluetooth is Enabled
Huan tags use Bluetooth signals to announce your pets' location to nearby users (and reach your phone). If Bluetooth is disabled, Huan will display a warning on the main app screen, notifying you that pet protection is disabled:
Enable Bluetooth in your phones' preferences panel to ensure Huan Tag signals are relayed correctly.
On Android: Restart your phone
Google's Android Operating System can sometimes stop "listening" for tag signals. A phone restart usually helps restore connectivity.
Replace the battery
Huan tags ship with brand new batteries that should last for up to a year. However, rarely, things can go wrong! Try replacing the Huan Tag battery with a new CR2032 Coin-cell battery.
Huan isn't updating my pets' location
Huan does not continuously update your pets' location as long as they're nearby, in order to save energy and make sure your phone does not use too much battery. If you'd like to enable background location updates even if your pet is close by, you can turn on 'High Accuracy Mode' inside the Settings Page. When using High Accuracy Mode, Huan will try to detect your pets' location even if they did not go in or out of range.
If your Huan Tag is still misbehaving, please contact us using the form on this page or using the built-in contact form inside the app, and we'll be happy to assist you.