Frequently Asked Questions

Privacy

• Does Huan track me or share my personal information?
• Can other people see my pets' location?

General

• What about cats?
• Troubleshooting
• Do I need a subscription to use Huan?
• Huan Sensor for Mac
• How does Huan work?
• I love Huan and I want to help! What can I do?

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Huan Tags

• Do you make smaller tags?
• Where can I get Huan tags?
• How long does the battery last?
• Is the battery replaceable? Can I do it myself?
• Are Huan Tags GPS Trackers?
• Is there a range limit for Huan Tags?

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Huan Network

• What is the Huan Pet Protection Network?
• I want to install a Huan Sensor in my business or home.
• How can I get a Huan Sensor for my car?

Using Huan

• What happens if my pet is missing or lost?
• I don't have a pet, can I still use Huan?
• Can Huan Pets have multiple owners?